FREQUENTLY ASKED QUESTIONS

Where to find all the assemble instructions?

Assemble Instruction (Feb 2024): Download

Wine rack assemble instruction: Download

Wall Cabinet assemble instruction: Download

Base Cabinet assemble instruction: Download

Drawer Base Vanity Cabinet assemble instruction: Download

WES Assemble Instruction: Download

Plywell AI: Download

Measuring guide: Download

Q&A: Download

 

What are the delivery/shipment charges for orders from the Online Shop?

We charge $50.00 dollars per piece for regular cabinet (with largest dimension no more than 50 inch); and additional $100 for large piece of cabinets; and  total shipping maximum at $500. For other accessories or small items, the shipping fee varies between $20 to $120 for the total order.

Which payment methods are accepted in the Online Shop?

We accept VISA, Mstercard, Discover and Amex.

How long will delivery take?

Typically, it takes from 5 to 12 business days.  We suggest you give enough time to plan your projects.  If you are in rush, you may reach us before you submit your orders.  We can ask carriers to give estimate arrival date.  Please understand, the estimate arrival dates usually are just based on the best estimation.  They are NOT guaranteed by carriers.

What is the return, loss and damage policies?

Please check our terms and condition page, and if you have any question or concern, please feel free to reach out us.

Do I receive an invoice for my order?

Yes, you will receive an invoice with your order.

Where Can I find product details?

• Wood Species: Birch
• Door Style: Full Overlay, Raised Panel (Full Engineered Door)
• Box Construction: 5/8″ plywood construction including sides, tops, and bottoms for lasting durability and strength.
• 3/4″ plywood shelves are standard in all cabinets.
• 3/4″ hardwood dovetail drawer boxes with 5/8″ bottom standard on all cabinets.
• Wood baskets are standard in all lazy susan cabinets.
• Drawer Glide: Full Extension, Soft Close Under-Mount
• Drawer: 5-Piece, Full Engineered Drawer Head (Matches Door)
• Drawer Construction: 5/8″ Solid Wood, Dovetail Construction
• Hinge: Soft Close Adjustable
• European concealed hinges on all cabinets are fully adjustable.
• Interior Finish: Natural UV Coated
• Cabinet Exterior: Matching Door Finish