Terms and Condition
Thank you for your order; Plywell makes every effort to ensure you receive your material as ordered. We are committed to your satisfaction. Please read and review the following terms and conditions of your purchase.
Measurements: The buyer is responsible for the accuracy of all measurements. Plywell accepts no responsibility or liability for measurement errors. The customer is responsible for the final design approval.
Payment: Full payment is prior to shipment or pick up.
Shipment and Delivery: Plywell may offer shipment and delivery service contracted with common carriers. Plywell does not direct or control the operations of the Common Carriers. Each Carrier sets and executes its own policies and practices.
Inspection: Cabinets are delivered in flat boxes which requires assemble and installation. It is buyers’ responsibility to do inspection upon receiving. Please keep all document and photos to claim shortages or damages. Concealed damage claims within 15 calendar days of receipt of product. Do not install damaged or defective product. Assembly or modification of the products may void claims for damage. The claim pPlywelless and time may vary if the claims are relay to carriers.
Returns: Returns are permitted within 30 days of receipt of product. The customer will be responsible for all shipping costs associated with any return, and will be responsible for a 15% restocking fee. Requests for returns must be made within 30 days of receipt of product. Special Orders, Close-out items, Clearance items, or products sold AS IS may not be returned. To be eligible for a return or exchange, product must be in its original condition and packing. Installed product may not be exchanged or returned. Shipping and delivery charges are non refundable. Additional shipping costs relating to a return or exchange are the responsibility of the buyer.
Cancellations: If you just have to cancel your order, please let us know as quick as possible. If the products have already packed, we will charge 5% restocking fee. If your products have been picked up by carrier, we may charge you 15% restocking plus shipment cost.
Payments and Refunds: Plywell accepts cash, checks, debit cards and credit cards. A $50 fee will be assessed for returned checks. Refunds for purchases made by cash or check will be refunded by check within 2-4 weeks and purchases by credit or debit card will be credited back to the credit or debit card used for the purchase.
Lifetime Warranty: PLYWELL Cabinetry warrants to the original purchaser that cabinetry, door hinges, and the drawer glides will be free from defects in material and workmanship under normal use and service for lifetime. This warranty is not transferable and only applicable to product used for residential purposes. Representatives of PLYWELL Cabinetry do not have the authority to change or enlarge this warranty.
This warranty does not cover normal wear and tear, damage or defects caused by accidents, misuse, abuse, or lack of necessary maintenance; nor does it cover alteration, modification, improper installation, improper handling/storage, environmental conditions, nor any labor expenses.
PLYWELL Cabinetry has the option to elect to repair or replace with a functionally equivalent product. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of PLYWELL Cabinetry, but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re- installation of product, labor expenses, etc.
The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. This warranty does not cover the environmental factors, including but not limited to arti- ficial/ natural light, moisture, cleaners, smoke, etc, may cause the darkening or mellowing of a cabinet over time. Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, or may have variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes. It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.
This warranty is valid only in the United States of America and is not transferable. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This war- ranty gives you specific legal rights; you may have other rights which vary from state to state.